Atlantic Stone Policies:
Thank you for choosing Atlantic Stone or at least thinking about it. We’re here to help make your landscaping projects a success, so please take a moment to review some of our policies below to ensure a smooth experience. It is legal type text – but we are a friendly company – so just contact us with any questions to avoid any problems.
Terms & Conditions (incl delivery policy)
Supply of Products
All images on our website are for general guidance only. As alot of our products are naturally sourced, variations in size, colour, and appearance are to be expected. Stone Products may also have dust residue. Approximate measurements and weights are provided with a ±5% tolerance.
Full payment is required before processing orders. Delivery details will be confirmed via email or phone. If a product is unavailable, we will arrange a refund within seven days.
Delivery
Customers must assess delivery access at the time of purchase and notify us of any issues. Failure to do so may result in undeliverable orders and additional charges.
Delivery methods include:
- Rigid trucks with tail-lift and pallet trolley for certain items like FlexiBorder.
- Rigid tipper trucks for loose materials.
- Hiab crane trucks for bagged materials.
Delivery is kerbside only and subject to suitable access and flat, level surfaces. Drivers may leave products at their discretion if access is unsafe. Re-delivery costs apply for failed access.
We are not liable for property damage if delivery is requested beyond kerbside. All pallets are non-returnable and must be disposed of by the customer.
Cancellations / Returns
- Cancellations must be made before dispatch.
- For cancellations after dispatch, a refund will exclude return costs.
- Post-delivery cancellations are accepted within 14 working days if products are in original, resaleable condition. Return costs are the customer’s responsibility.
Complaints
Contact us via email or post with any complaints or issues. Damage or missing items must be reported within seven days with photographic evidence.
Privacy
We protect your data in line with Irish Data Protection laws.
General
These terms are governed by Irish law. For disputes, arbitration will be used as per Irish regulations.
If you have any questions or concerns, feel free to get in touch—we’re happy to help! Your satisfaction is our priority, and we look forward to working with you.
Cookie Policy
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.
You can at any time change or withdraw your consent from the Cookie Declaration on our website
Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: atlanticstone.ie
What are cookies ?
How do we use cookies ?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies do we use ?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
The below list details the cookies used in our website.
| Cookie | Description |
|---|---|
| cookielawinfo-checkbox-analytics | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Analytics”. |
| cookielawinfo-checkbox-functional | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category “Functional”. |
| cookielawinfo-checkbox-necessary | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Necessary”. |
| cookielawinfo-checkbox-others | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Other. |
| cookielawinfo-checkbox-performance | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Performance”. |
| viewed_cookie_policy | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
How can I control the cookie preferences ?
Should you decide to change your preferences later through your browsing session, you can click on the “Manage consent” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
Privacy Policy
This privacy notice explains the information we collect from you when you visit our website. As a data controller, we are responsible for informing you of how and why we use your data and about your rights regarding your personal information.
Who We Are
We are Atlantic Stone. Our main office is located at Castlegar, Tuam Rd., Galway. You may contact us by post at this address, via email at [email protected], or by telephone at 087 2537728.
For any inquiries related to the use of your personal data, please reach out to us using the contact details above, as we do not have a designated Data Protection Officer.
How We Use Your Information
When you interact with our website, we may collect and use information in the following scenarios:
- Browsing Our Website
As you browse our website, certain cookies are necessary to ensure the functionality of the website and enhance your user experience. Cookies may also collect anonymous data to improve website performance. Consent will be requested for cookies that are not essential for website function. - Submitting an Enquiry
If you submit an enquiry, we collect details such as your name, email address, and contact number to respond effectively. We may also contact you following your enquiry to ensure we have addressed your questions. - Purchasing Products
When you make a purchase, we collect essential information such as your name, address, contact number, email, and payment details. This data is used to process your order and deliver our products. We do not store your payment information, as it is processed by a third-party provider certified within the European Union. - Downloading Documents
If you download materials like brochures, we may collect your contact details. This information may be used to follow up on your interest in our products or services. - Submitting a Review or Feedback
Reviews and survey feedback are used to improve our services and may be displayed on our website as testimonials. Any publicly displayed information will include only your first name or initials, unless you request otherwise.
Your Rights as a Data Subject
You have the right to request access to the personal information we hold about you. You may also request corrections to your data, withdraw consent for certain data uses, or request data deletion. Additionally, you have the right to data portability and to limit the processing of your data under certain conditions.
To exercise these rights, please contact us using the information provided above in the “Who We Are” section.
Your Right to Complain
If you are dissatisfied with how we manage your data, please contact us directly, and we will do our best to address your concerns. You may also file a complaint with the Data Protection Commissioner’s Office at:
Data Protection Commissioner
Canal House
Station Road
Portarlington
Co. Laois
R32 AP23
Ireland
Alternatively, visit their website at www.dataprotection.ie for more information.
Updates to This Privacy Policy
We may update this privacy notice periodically. Changes will be published on our website, so please check this page for the latest information on our privacy practices.
This privacy policy is designed to comply with GDPR requirements and provide transparency on how we collect and process your data. For questions or additional information, please contact us directly.